ku999's Privacy Policy

We collect various types of information when you register with ku999 or use our services. This information falls into two main categories:

a) Information You Provide Directly: what you voluntarily give us.

• Full name and date of birth
• Mobile number and email address
• National ID number (for identity verification)
• bKash, Nagad, Rocket, or Upay account number (for payment processing)
• Messages sent to support via live chat or email

b) Automatically Collected Information: collected automatically from your browser or device.

• IP address and device identifiers
• Browser type and operating system
• Page visit times, betting history, and session length
• Information collected through cookies and tracking technologies

ku999 uses your information only for specific, legitimate purposes. Each purpose is described in detail below:

• Account Management: for registration, login, and profile updates.
• Payment Processing: to complete deposits and withdrawals securely.
• Identity Verification: to prevent unauthorised access and fraud.
• Customer Support: to provide assistance via chat and email.
• Promotional Information: to notify you of bonuses, offers, and VIP updates — which you can opt out of at any time.
• Site Improvement: to analyse user experience and develop the platform.
• Responsible Gaming: to identify problematic behaviour and help set limits when needed.

We never use your information for any purpose outside this list. To learn about responsible gaming and how to manage your gaming experience, visit our Responsible Gaming page.

ku999 does not sell your personal information to third parties for commercial purposes. However, limited information may be shared in the following cases to operate our services:

• Payment Partners: to process transactions via bKash, Nagad, Rocket, and Upay.
• Technology Service Providers: for server hosting, security, and analytics services.
• Fraud Prevention Agencies: solely for the purpose of preventing fraud and money laundering.
• Legal Obligations: based on a written request from authorities or a legal order.

All third parties we work with are required to comply with the standards of this Policy. They may not use your information for their own purposes.

ku999 maintains multiple layers of security to protect your information:

• SSL Encryption: all communications are encrypted using SSL/TLS technology.
• Data Encryption: stored sensitive information is kept in encrypted format.
• Access Control: only authorised staff can access the information they need.
• Regular Security Audits: regular audits are conducted to detect cyber threats.
• Two-Step Verification: OTP verification is available when accessing your account.

However, no one can guarantee complete security on the internet. We therefore advise you — do not share your password with anyone, and if you notice anything suspicious, contact our support team immediately.

ku999 uses cookies and similar technologies on its website. Cookies are small data files stored in your browser. We use the following types of cookies:

• Essential Cookies: to keep login sessions active and for the site's core functionality.
• Functional Cookies: to remember language preferences and personalised settings.
• Analytics Cookies: to understand which pages are used most — without any personal identification.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some features of the site to stop working properly.

ku999 retains your information only for as long as necessary. All information is retained while your account is active. The table below shows how long information is kept after an account is closed or becomes inactive:

After the specified period, data is securely deleted or anonymised.

As a ku999 member, you have the following rights over your own information:

• Access: you may request to know what information is held about you.
• Right to Rectification: you may request that incorrect or outdated information be updated.
• Right to Erasure: in certain circumstances, you may request that your information be deleted.
• Objection to Processing: you may request to stop receiving marketing messages.
• Portability: you may request your data in a structured format.

To exercise these rights, contact our support team via live chat or email. For general requests, we aim to respond within 30 working days.

All ku999 services are for persons aged 21 or above only. We do not knowingly collect information from any minor. Date of birth is verified during registration, and age is confirmed through identity document verification.

If we suspect that a minor has opened an account, we immediately close that account and delete the associated information. As a parent or guardian, if you have any concern about this, please notify our support team.

ku999's server infrastructure may be located in various countries. If your information is transferred outside Bangladesh, it will only be to service providers who comply with our security standards and have contractually committed to protecting your data.

For data transfers, we apply standard contractual clauses and technical safeguards.

ku999 reserves the right to update this Privacy Policy as needed. If significant changes are made, you will be notified via your registered email or mobile number. Continued use of the site after a change means you have agreed to the new policy.

For any questions or complaints about this Policy, please contact us:

• Live Chat: contact us directly through the chat widget on any page of the site (active 24/7).
• Email: [email protected]

You can also visit our Frequently Asked Questions (FAQ) page for answers to common questions.